Sherpa Human Resources Co., Ltd. - シェルパ・ヒューマンリソース株式会社

About us

Would you like to work with us?

Many foreign employees work at our inns and hotels.
We also have foreign employees who have been working there for a long time.
We have approximately 50 accommodation facilities across Japan and are looking for staff to handle all aspects of customer service, including guest room operations and front desk work.
Please feel free to contact us for registration and consultation.

Features of our company

Sherpa currently provides management guidance to 50 facilities (3,000 rooms) and a total of 500 inns and hotels across Japan, and has provided management guidance to four popular hot spring inns: “Sekizenkan,” “Zayama Minakami,” “Hotel Kimura,” and “AUBEGIO Kirishima Kanko. The company owns and operates a hotel (approximately 300 rooms), with total group sales of 4 billion yen.

Assignment facility (example)

Gunma Prefecture
Shima Onsen Sekizenkan

Gunma Prefecture
Zazan Minakami

Gunma Prefecture
Hotel Kimura

Kagoshima Prefecture
Kirishima Kanko Hotel

Advantages of working at Sherpa

Many foreign employees are active

We operate our own accommodation facilities, and many foreign employees work at inns and hotels across the country.
We have a system in place where you can consult with human resources if you have any problems.

Recruitment results

Sherpa career path

Human resources education, vocational training system, education system, and training system are well-developed. After joining the company, you will aim to learn basic operations in each department of an inn or hotel.

Human resources education/
vocational training system

Learn about inn and hotel management

Suitable for people who like customer service. Teamwork is important at a ryokan, and by having all departments working together, we can provide guests with a satisfying lodging experience.

Sherpa road

Recruitment results/employee introduction

Sherpas place emphasis on career development and are active as head office directors and head office sales promotion employees.

Sherpa is a company where you can directly work on issues that you can improve and make the facilities better and better. I believe that if you put in the effort rather than acting to be appreciated, your efforts will definitely be rewarded.

Name: Park Chunho

Country of birth: South Korea

Year of joining: December 2015

Assigned to: Head office director

I feel that my current job has a great connection to my next career advancement. If you proceed straight at your own pace, by the time you realize it, you’ll already be on your way to solving a problem.

Name: Zhong Yunfan

Country of birth: Taiwan

Year of joining: July 2023

Assigned to: Fukuoka Headquarters

Currently, approximately 120 senior employees are working at facilities across the country. Some of our senior employees have been active as leaders for three years or more after joining the company.

Working at a ryokan was fun and I was able to learn about Japanese manners and customer service at a ryokan.
We have foreign employees, and it’s easy to work there, and the Japanese employees will also teach you carefully.

Name: Tapa Kiran

Country of birth: Nepal

Year of joining: March 2022

Assigned to: Sekizenkan

Everyone I work with is kind, so it’s easy to express my opinions and talk to them. We help each other even when we are in trouble. They also helped me when I was in trouble.

Name: Takari Manisa

Country of birth: Nepal

Year of joining: September 2020

Assignment: Minakami Zazan

Flow until recruitment

Step1

Application reception

Please submit your application documents (resume, residence card, qualification certificate) by email.

Step2

Document screening

We will consider your career and skills and make a decision.

Step3

Interview test (around 2 interviews)

After passing the document screening, an interview will be held.

Step4

Unofficial offer

Successful applicants will receive a letter of offer via email.

FAQ

Where will you work?

Workplaces will be accommodation facilities (inns) owned and operated by our company and accommodation facilities (inns/hotels) of affiliated organizations. There are about 50 candidates from all over Japan.

Can I tell you where I would like to work?

Of course, you can ask us what you want. However, we cannot guarantee that your request will be met because we will conduct an interview and determine your suitability before deciding where you will be assigned. Once you have built a career with our company and have mastered the work to become a candidate for leadership, you can be transferred to your desired area after the company determines your abilities and aptitude.

Is there a fixed working period?

There are no rules. The company will direct you to a work location that is appropriate for your career. However, this is limited to the period of stay under the status of residence that allows you to legally work.

Which country do you work from?

Mainly Asia. We have people working from nationalities such as Nepal, Indonesia, Myanmar, Mongolia, Vietnam, Sri Lanka, and China.

Please tell me about career education.

On-site, senior employees will teach you how to do the job. Furthermore, we regularly hold training sessions on Japanese culture and work, as well as training activities at related organizations, so you can quickly get used to the job and have the opportunity to learn about the Japanese service industry.

About labor laws, social insurance, and taxes

Same as Japanese people. Labor Standards Law, Minimum Wage Law, social insurance, employment insurance, workers’ compensation insurance, etc. apply to foreign employees as well as Japanese employees.

Please tell me about salary increases and bonuses.

Salary increases are given once a year based on performance evaluation. Additionally, bonus payments are determined based on performance.*In the previous fiscal year, bonuses were paid twice a year.

Please tell me about personnel evaluation.

Evaluation decisions are made based on the results of exams and evaluations conducted once every three months. Evaluations are used to determine salaries, bonuses, and future career options. As you gain experience and improve your reputation, you can move on to positions such as leadership.

About recruitment, I would like to change jobs, but will it be a disadvantage if I change jobs frequently?

It won’t be a disadvantage. In some cases, having the necessary skills can give you an advantage. Above all, we welcome those who want to learn and are proactive.

Please tell me about the procedures for applying for a work visa.

In the past, we have consulted on visa applications and renewals, obtaining work visas for joining companies, applying for extensions of period of stay, etc. Our company provides friendly support for consultations.

Can I work even if I have no experience?

Yes.No problem. We have accumulated know-how in developing tourism human resources based on our past experience. Rest assured that after you are hired, we will do our best to help you learn the job.

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