Recruitment information - シェルパ・ ヒューマンリソース株式会社
Job information for foreigners who want to work at Japanese inns, hotels, etc.

Sherpa Human Resources Co., Ltd.

Recruitment information

Application Requirements

  • Salary system[Engineer/Specialist in Humanities/International Business Visa] Monthly salary 190,000 yen
    [Specific Skills (Accommodation Field) Visa] Monthly salary 170,000 yen
    *Overtime work outside of shift hours will be paid as overtime pay.
  • Annual income example[Engineer/Specialist in Humanities/International Business Visa]
    3 million yen (monthly salary + leader allowance + overtime pay + bonus)
    [Specific Skills (Accommodation Field) Visa]
    2.7 million yen (monthly salary + leader allowance + overtime pay + bonus)
  • Various insuranceEmployment insurance, workers’ compensation insurance, employee pension, health insurance, nursing care insurance
  • Holiday7 to 8 days per month
  • ResidenceEmployee dormitories are available near your workplace (within a 10-minute walk)
    Dormitory fee (5,000 yen to 7,000 yen per month)
    Meals (lunch and dinner) and utilities are free.
    Wi-Fi is also free.
    *There is a rent subsidy system (with upper limit) if you will be staying with your family in the future.
  • Assignment facility
    (example)
  • OccupationInn/hotel front desk, restaurant, customer service, room cleaning
  • Employment statusfull-time employee
  • Contract periodNo fixed period
  • Trial period6 months
    *During the trial period, the applicant must reach a standard that allows him/her to perform work commensurate with his/her status as an international student.
  • Japanese levelDaily conversation or JLPT exam N3 level or higher
  • Academic backgroundThose who have graduated from a vocational school, university, or graduate school in Japan, or who have graduated from a university or graduate school in their home country (major: service, business, Japanese, etc.) In addition, those who passed the specific skill measurement test (accommodation field)
  • About obtaining a work visaYou can start working after obtaining your visa.
    The company will support you in applying for a work visa.

Support/Welfare benefits

  • Japanese supportTo improve your Japanese level, we help you learn Japanese conversation examples and kanji that are often used in accommodation work.
  • About health checkupTo support the health management of our employees, we provide regular health checkups and health advice.
  • Company tripIn order to deepen communication between foreign and Japanese employees, we hold yakisoba parties and company trips to places such as Tokyo Disneyland.

Work content and daily routine

Front concierge

The front desk manages the entire inn/hotel. The ability to judge and respond to various situations is required.

Main business content

Welcome and check-in available
Customer service at the front lobby
Information sharing between departments
Settlement operations (checkout)
  • 9:00
    Checkout handling (accounting)
  • 10:00
    Seeing off customers and carrying luggage
  • 12:00
    Cleaning and document preparation before check-in
  • 14:00
    Welcome/Check-in service/Room information
  • 18:00
    Telephone answering, contacting each department, customer service, help for each department
  • 20:00
    Preparing for check-out the next day and organizing documents

Restaurant service

This person is responsible for ensuring that customers have a comfortable meal time.

Main business content

Customer service at restaurants
Dinner/breakfast serving/preparation
Food and beverage staff (toast drinks, etc.)
Tidying up/cleaning/deshaping
  • 7:00
    Meeting/preparation for breakfast service/table setting
  • 8:00
    Customer service, serving, and serving at dining venues (restaurants)
  • 10:00
    Cleaning up and organizing the dining venue, meeting for dinner service
  • 17:00
    Preparation and meeting for dinner service
  • 18:00
    Customer service, serving, serving, and deshaping at dining venues (restaurants)
  • 21:00
    Cleaning and organizing the dining venue, confirming next day’s meal reservations

Guest room/facility management

This person is primarily responsible for cleaning the rooms where guests stay.
At ryokan inns, guests are also responsible for laying out futons between meals.

Main business content

Guest room/public cleaning
Banquet hall/conference room setting
Futon bed
  • 9:00
    Meetings, room cleaning, amenity replenishment, bed making
  • 14:00
    Cleaning inspection, equipment inventory confirmation, information sharing
  • 18:00
    Help with laying futons in each guest room and other departments
  • 19:00
    Confirm your room reservation for the next day. Confirm next day supplies and share information